Terms of Supply
The following Terms and Conditions apply to the use of www.farmtohome.coffee. By using this site and/or shopping with us you are agreeing to these terms and conditions. Please ensure you read them carefully prior to using this website and/or ordering with us. They set out your rights and obligations and those of Farm to Home Coffee in relation to this website and its content and exclude and limit our liability to you in the event of loss or damage.
These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right to change these Terms and Conditions and the content and products on www.farmtohome.coffee without prior notice. Please ensure you check these Terms regularly. If you use this website after we have made changes you are accepting the new Terms of Supply.
If you have any queries relating to the Terms and Conditions, please contact us before using and/or placing an order.
Terms of Order
These terms of order in no way affect your statutory rights as a consumer.
No contract will subsist between you and Farm to Home Coffee for the sale by it to you of any product unless and until Farm to Home Coffee accepts your order by email confirming that it has processed your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Farm to Home Coffee sends the email to you (whether or not you receive that email). Farm to Home Coffee reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Farm to Home Coffee also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Farm to Home Coffee decides otherwise.
Farm to Home Coffee accepts payments from most major credit cards (Solo, Switch, Visa, Delta, Mastercard, American Express and Diners Club). All of our transactions are processed by Woocommerce through Stripe using a secure encrypted server and are PCI compliant.
Normally orders are processed within 1 business day of confirmed payment, and shipped via the most appropriate service. Expect delivery of your order within 28 days although most items will be received within 3-5 working days.
Delivery prices are priced on weight and size and will be added automatically when an order is placed. This will be broken down into the component of price of goods and postage & packaging charge. The final price will be in pounds sterling (unless otherwise stated).
Cancellation Rights and Refund Policy
You the consumer are given the right to cancel as required by the Distance Selling Regulations. You have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods.
Orders may be cancelled up to anytime before it is shipped. This is usually 1 business working day, however may differ depending on the time of order. Once the shipping process has been finalised we are unable to cancel any deliveries. However you are able to return any orders to us following delivery at your own expense within 7 working days. Further information on this can be found on the Office of Fair Trading website at http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/. Items must be returned in the condition they were sent and be unopened.
We will in every case endeavour to to acknowledge complaints within 5 working days.
We will in every case advise the consumer how long it will take to resolve the complaint.
We will in every case keep the consumer informed throughout the process.
Shipping & Returns
Our postage & packaging system is easy to understand. Postage & packaging is added at the checkout stage depending on how heavy (in weight) your order is.
For UK Delivery expect delivery of your order within 28 days, although most items will normally be dispatched within 2 business days and received within 3-5 working days. If we cannot ship the goods within this time we will tell you the customer immediately and agree on another time for shipment. If we cannot agree on another time, we will offer you the customer a refund.
Farm to Home Coffee retains the right to choose the method of postage. Alternative equivalents may be chosen regardless of the method decided at the checkout area.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises their cancellation rights the customer will be given a refund within 30 days of their return.
To view our Refund Policy please click on the link at the bottom of this webpage.
Farm to Home Coffee, Sensible Development, Vantage Point, New England Road, Brighton, BN1 4GW
Contact details and further information
Please get in touch with us if you have any questions about any aspect of these Terms of Supply.